TERMS FOR ONLINE ORDERS / DISTANCE SELLING

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mumofthebride.co.uk

Shipping

To return your product, you should mail your product to: Mother of the Bride limited ,4 Stuart Court 68-80 Gravelly Lane , Erdington Birmingham B23 6LR

Duty and taxes

You are responsible for paying all import duties and taxes once the order has arrived in your country.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mother of the bride Limited Is a private limited company incorporated on 09th July 2018, company number 11455215

Registered business address:
Mother Of The Bride Limited , 4 Stuart Court , 68_80 Gravelly Lane , Erdington ,Birmingham

B23 6LR